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Lesley's Column
13th February 2017
Measuring your travel savings
How does an organisation capture their travel savings in a meaningful way? And what actually qualifies as a saving? Companies
Lesley's Column
30th January 2017
A strategic approach to meetings
A new global study shows that companies that have implemented a programme for the strategic management of meetings say their
Lesley's Column
23rd January 2017
Blurring the lines between business and leisure
Travel managers and TMCs are coming to terms with the increasing popularity of business and leisure travel combined in one
Lesley's Column
16th January 2017
How to drive online booking tool adoption
Simplicity is the key to driving online booking tool adoption. Travellers like an easy to use booking system which they
Lesley's Column
9th January 2017
Don’t cut off your preferred suppliers
Many organisations now outsource the negotiation and management of their airline programmes to consultants or their TMCs, which has both
Lesley's Column
3rd January 2017
Change management – getting it right!
Changing suppliers, be it airline, TMC, booking tool or others, needs careful preparation and strong communication. Travel is rarely a
Lesley's Column
19th December 2016
Preparing your airline contracts
Whilst most people are focusing on their Christmas shopping I am preparing to negotiate airline contracts for the next 12
Lesley's Column
12th December 2016
The impact of mixing business with leisure
The average travel manager and TMCs may be horrified to know that one of the travel trends that has been
Lesley's Column
5th December 2016
Integrating meetings spend into your corporate programme
Meetings often represent a fragmented and uncontrolled spend category. By integrating travel and meetings departments, companies position themselves to reap big
Lesley's Column
28th November 2016
Don’t cut off your preferred suppliers
Many organisations now outsource the negotiation and management of their airline programmes to consultants or their TMCs, which has both
Lesley's Column
21st November 2016
Account managers in focus
After the RFP process has been completed and the supplier’s successful sales team have sailed off to their next project,
Lesley's Column
14th November 2016
Why we need integrated transport planning
Challenges lie ahead for the proposed expansion of Heathrow Airport, and democratic processes, legal challenges and further consultations are likely
Lesley's Column
7th November 2016
Hooray for Heathrow expansion!
After years of dithering and hundreds of reports and consultations Heathrow will go ahead with a third runway – or
Lesley's Column
31st October 2016
How to drive online booking tool adoption
Simplicity is the key to driving online booking tool adoption. Travellers like an easy to use booking system which they
Lesley's Column
24th October 2016
Business communication tools in focus
In the workplace, mobile devices – and the apps that go with them – have transformed the way employees do
Lesley's Column
17th October 2016
A strategic approach to meetings
A new global study shows that companies that have implemented a programme for the strategic management of meetings say their
Lesley's Column
10th October 2016
Content is the key to full service from your booking provider
Once a Blue, Always a Blue – these were the words on Wayne Rooney’s T-shirt, pledging his playing career to
Lesley's Column
3rd October 2016
TMCs can take the lead on technology
The article in this publication last week about the need for TMCs to take the lead on technology was spot on.
Lesley's Column
26th September 2016
Monetising airline ancillaries
Travellers could soon be allowed to pay £5 to skip passport queues at some UK airports; the charge is an
Lesley's Column
19th September 2016
Why audit airfares?
Travel management companies are employed to find the best airfares on the market, but how do you ensure your TMC
Lesley's Column
12th September 2016
Measuring your travel savings
How does an organisation capture their travel savings in a meaningful way? And what actually qualifies as a saving? Companies
Press Release
5th September 2016
Ready for anything
Read Lesley Ford’s article in Buying Business Travel about Due diligence being vital for effective travel risk management. http://content.yudu.com/web/1v9j3/0A1v9nj/SeptemberOctober2016/flash/resources/29.htm
Lesley's Column
5th September 2016
Digital focus on inflight innovations
The acceleration of wifi installations onboard aircraft around the world, combined with the large number of passengers carrying one or
Lesley's Column
5th September 2016
Integrating meetings spend into your corporate programme
Meetings often represent a fragmented and uncontrolled spend category. By integrating travel and meetings departments, companies position themselves to reap
Lesley's Column
15th August 2016
How to drive online booking tool adoption
Simplicity is the key to driving online booking tool adoption. Travellers like an easy to use booking system which they
Lesley's Column
8th August 2016
Duty of care vs privacy
Organisations are responsible for their staff from the moment they leave to go on a trip to the moment they
Lesley's Column
1st August 2016
Auditing your TMCs Performance
A prerequisite of any managed travel programme is the ability to monitor and measure success. For many organisations the audit
Lesley's Column
26th July 2016
Travel management company value
In this rapidly changing world, where companies have to reinvent themselves every day, travel management companies (TMCs) have to prove
Lesley's Column
18th July 2016
Traveller safety on the road
Because they spend so much time on the road, business travellers are more desensitised to the threats that international travel
Lesley's Column
11th July 2016
Travel manager challenges
Whilst doing a little research to understand the key challenges for today’s travel managers I was unsurprised to note that
Lesley's Column
4th July 2016
Brexit and the effect on travel
Last week the United Kingdom voted on whether to remain a member of the European Union or leave. What does
Lesley's Column
27th June 2016
Keeping travellers happy
“Traveller Happiness”. I have to say as a procurement consultant, Traveller Happiness has never weighed heavily in my criteria for
Lesley's Column
20th June 2016
It’s that time of year again…
At 3SIXTY we are preparing for hotel RFP season – that time of year when you think about your hotel
Lesley's Column
13th June 2016
Risk in meetings and events
Risk management is a hot topic at the moment, but very little is known about the risks as they apply
Lesley's Column
6th June 2016
Mobile payments
Apple Pay has brought mobile payment technology into mass use, and in 2016 innovative corporates will increasingly adopt this technology
Lesley's Column
6th June 2016
The top TMCs…?
We frequently see guides to the top travel management companies in the country, but that’s all they are – guides.
Lesley's Column
23rd May 2016
Mobile app adoption
Business travellers appear to be using mobile apps for pretty much the same reasons as their leisure counterparts, rather than
Lesley's Column
16th May 2016
The impact of Brexit
It’s now only a few weeks until the UK’s EU referendum. Important questions are being asked around the potential impact
Lesley's Column
9th May 2016
Why audit air fares?
Travel management companies are employed to find the best airfares on the market, but how do you ensure your TMC
Lesley's Column
3rd May 2016
Tips for negotiating hotel meetings and events
If you are new to meeting and event planning here are a few tips to consider that may help achieve
Lesley's Column
25th April 2016
Account managers in focus
After the RFP process has been completed and the supplier’s successful sales team have sailed off to their next project,
Lesley's Column
19th April 2016
Going off programme
Business travel programmes are being undermined due to travellers still booking through non-traditional channels, a recent study has found. According
Lesley's Column
11th April 2016
The effects of Lufthansa’s surcharge
Data compiled for the GTMC seems to answer the question we have all been asking since Lufthansa imposed a controversial
Lesley's Column
4th April 2016
Travel risk management in focus
Travel risk management programmes were tested to the limit again last week following the atrocious incidents in Brussels, just months
Lesley's Column
21st March 2016
Getting open booking under control
New technologies enabling travellers to book anywhere while their companies capture the booking data have become one of the hottest
Lesley's Column
14th March 2016
Digital dependency gathers momentum
More options than ever are being made available to enhance the time business travellers spend on the move and their
Lesley's Column
7th March 2016
Airline strategy and customer loyalty
Does loyalty have less of a role in the wider airline strategy than in years gone by? Probably not, but
Lesley's Column
29th February 2016
The sharing economy’s relentless rise
The sharing economy – I get it, I really do, I’m just not sure if it’s because I’m Generation X
Lesley's Column
22nd February 2016
Why audit airfares?
Travel management companies are employed to find the best airfares on the market, but how do you ensure your TMC
Press Release
15th February 2016
How to… Make serious savings on travel
Oil companies are not overly familiar with cost saving programmes but the unprecedented drop in oil prices has forced many